IT QA Improvement and Process Compliant Manager

Charlotte, NC, United States

Ref#: 1084854

Date published: 21-Apr-2015

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Position Summary:

Charlotte, N.C.-based Belk, Inc. is the nation’s largest family owned and operated department store with more than $4 billion in sales and 300 Belk stores located in 16 Southern states and a growing digital presence on belk.com. Founded on May 29, 1888 by William Henry Belk in Monroe, N.C., the company is in the third generation of Belk family leadership. Our mission is to satisfy the modern Southern lifestyle like no one else, so that customers get the fashion they desire and the value they deserve. Our vision is for the modern Southern woman to count on Belk first – for her, for her family, for life. Belk has been committed to community involvement since its inception and today gives 2.5 percent of its pretax income back to the communities it serves. During the past fiscal year the company and its associates, customers and vendors donated more than $20.9 million to those communities.

Essential Functions/Responsibilities:

The QA Improvement and Process Compliant Manager demonstrates up-to-date expertise in Software Development Methodologies (SDLC), Testing Methodologies (TLC) and the development and execution of IT Process Compliance Audit plans, metrics and reporting. They will use their knowledge of IT processes to review in-flight initiatives, to develop a perspective on the quality of the deliverables, and adherence to Belk IT processes. They will prepare reporting to show compliance to processes and recap to executive management quality risks to projects and programs.

The QA Improvement and Process Compliant Manager will be a leader in project discussions and an organizational advocate for quality and process improvement and will have the ability to negotiate solutions as to not compromise quality but still meet project objectives, timelines and budgets. A high degree of self-organizational and negotiation skills will be required to manage compliance activities across multiple projects and communicate status to all levels of the organization.

Essential Functions
Ability to perform the following across large scale, strategic IT initiatives and multiple tactical projects:
•Research, recommend, develop and maintain processes and documentation for Belk’s Testing Lifecycle (TLC)
•Implement approved quality process improvements and enhancements
•Develop risk based approach on how to engage projects and programs for deliverable review and SDLC and TLC process compliance
•Develop, communicate and execute independent review/audit plans for projects and programs based on risk
•Based on risk, review Software Development Lifecycle (SDLC) and project (PMO) deliverables for completeness and accuracy, identifying gaps and ambiguities, drive for revision with artifact owners to improve the quality of the deliverable
•Based on risk, review Testing Lifecycle (TLC) deliverables for completeness and accuracy, identifying gaps and ambiguities, drive for revision with artifact owners to improve the quality of the deliverable
•Work with development, PMO and QA teams to drive the resolution of identified quality issues
•Develop and enhance existing reporting to highlight product and process quality for projects, programs and an organizational roll up
•Supervise process improvement and audit/review activities and deliverables using contract staff
•Plan, communicate and interact with all levels of IT and business users and management
•Perform ad-hoc analysis and reporting as requested
•Develop resource plans and budgets for process improvement and review/audit activities

Requirements/Qualifications:

•Bachelor’s Degree in Information Systems, Business Administration, Computer Science or other relative Technical Degree (equivalent work experience will be considered in lieu of degree)
•8+ years related experience with a strong understanding of SDLC and Testing Methodologies
•10+ years working in an IT environment
•Ability to develop, communicate and execute plans keeping key stakeholders informed of progress
•Ability to mitigate risk and independently remove roadblocks to success
•Effective organizational and negotiation skills
•Effective analytical and problem-solving skills
•Experience managing and leading contract teams
•Experience designing, implementing and measuring the effectiveness of process improvement activities
•Ability to act quickly in a crisis situation to make decisions and keep key constituents informed of the situation
•Proficient in the use of Microsoft Office Products: Word, PowerPoint, Excel and Project
•Excellent verbal and written communication and presentation skills with the ability to communicate technically and in business terms when required

Preferred Education, Experience and Skills
•Knowledge and experience working in an IT department within a Fortune 500 retail company
•Prior experience working in a quality management or quality assurance organization
•Prior experience working in an IT or Internal Audit organization
•Experience with IT industry frameworks such as PMBOK, BABOK, CMMI, TPI, ISO, ITIL, etc.
•Experience with HP Quality Center defect management software

Competencies
•Ability to communicate technically and non-technically
•Organizes and executes work to goals and end dates; demonstrates a sense of urgency around problems
•Excellent relationship management skills
•Proven resource management skills
•Process and customer service focused
•Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
•Promoting effective coordination between work groups
•Develop processes and procedures for efficient and timely work flow

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