Charlotte, NC, United States
Ref#: 1084523
Date published: 23-Mar-2015
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The Business Systems Analyst (BSA) works as the liaison between IT and an assigned business area(s). The role of the BSA is to build, demonstrate, and maintain a detailed knowledge of the business functions, processes and controls in place in the assigned business area. The BSA must maintain a familiarity with current business issues, objectives, and strategies of the assigned area and recognize issues and opportunities to optimally apply technology to enhance existing or build new business capabilities.
The BSA works closely with business users and the IT Manager to identify, prioritize, and complete systems projects for the assigned area. The BSA completes assigned projects of moderate to high complexity following assigned roles and documentation tasks from the Belk IT Operating Model and Systems Development Life Cycle (SDLC )including project definition / request; business cost and benefits preparation, requirements definition, review of design documents, user test planning and review, defect tracking, pilot, rollout, and project closure tasks. The BSA applies the SDLC in a logical and reasonable manner identifying opportunities for tailoring the process to the specific project needs and obtaining approval for this tailoring with IT management and service providers.
The BSA provides input to portfolio management and project management and planning activities. This is done by providing estimates for BSA and user related tasks, assisting in documenting business or IT benefits, documenting project requests in IT standard tools/ practices, and providing input as to relative priority and benefits of project requests.
The BSA role is one that requires an ability to work independently and build and maintain strong working relationships with Belk IT service providers, and business users. The BSA must be sensitive to the business and contractual relationships that Belk IT has with these organizations. The BSA role requires tact, diplomacy and strong written and verbal communication skills to address audiences from entry level to executive employees. BSA’s must demonstrate critical thinking skills, sound judgment, and an ability to influence others over whom there is no direct authority.
· College or university degree in Information Systems, Business Management, Computer Science or related field strongly preferred.
· 3-5 years experience with systems development methodologies, definition, systems design and systems testing
· Experience with Retail Store IT projects serving as a business analyst or related role.
· 2 years experience in a structured project management environment with a demonstrated appreciation for disciplined project management
· Knowledge of design tools including Visio
· Exceptional verbal, written and communication skills.
· Experience with relational databases and knowledge of SQL
· Ability to think on both broad and detailed levels
· Ability to work in a highly collaborative environment
· Experience with user-centered design methodologies
· Strong presentation skills
· High tolerance for ambiguity matched with desire to organize it
· Experience in Retail Store Systems, specifically Point of Sale and Payment solutions
· Experience in Associate Mobility, Web and Kiosk Retail Applications, and Digital Media solutions is highly desirable.
· Computer skills:
Ø Experience with Microsoft Project, automated portfolio and project tracking tools, and automated testing tools.
Ø Experience with Microsoft Office Suite (Word, Excel, Access, and PowerPoint) and system documentation tools required.
Ø Experience as a developer preferred.
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.