• Presents merchandise consistent with visual and merchandising standards
• Ensures the timely floor setup, including signage, for promotional events and seasonal business activity
• Ensures direction of playbook and seasonal merchandise meetings
• Maintains floor and stock areas consistent with store standards

Store Operations

Receiving Management

• Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers.  Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.  

Processing / Placement Management

• Supervise the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor.  Includes applying sensor tags per company standard.  
• Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction

Price Change Management/ Merchandise Return Management

• Supervises the team executing all types of markdowns on the sales floor.  Set sales and national ad events. 
• Ensures accuracy of signing and markdowns.  
• Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise.

     Maintenance & Housekeeping Management

• Supervise the team performing the following: 
• Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
• Removal of packing materials from processing drop zones.  Bail cardboard and prepare plastic for recycling. 
• Ensure the cleanliness of the sales floor and the receiving area following processing on truck days. 
• Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas.  (Not the case in all stores)
• Maintaining a safe shopping and working environment

     Other

• Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.
• Ownership of review and execution of store internal audit processes

Sales & Profit

• Meet or exceed sales goal for entire store

• Meet or exceed all operational goals including cartons per hour and shrinkage control. 

• Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.

 Support Team Development

People Management

• Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.

• Maintaining high store morale through efficient, timely communications of policies and other information.  Follow through on all concerns or problems that develop within the store.

• Ensuring all associates receive and complete all necessary paperwork.

People Development

• Train support associates in correct processes and procedures.  Provide effective coaching in order to improve performance of all associates.
• Conducting timely reviews and communicating development needs with subordinate.  Set goals and identify areas for improvement.
• Communicating with associates on possible career paths and advancement opportunities.
• Developing and promoting a diverse group of associates.

Store Management (If they are non-exempt they cannot have “management” in heading)

• Communicate consistently with truck day sales floor management and store manager.  Escalate issues as appropriate.
• Accept additional duties or share responsibilities during busy times and/or as requested by Management

Manager on Duty Assignment

• Supervise customer service during assigned period.
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.  
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems

General

• Follow all policies and procedures related to loss prevention and safety – such as floor sweeps.
• Use safety equipment at all times in accordance with OSHA regulations.

Education & Experience:

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
• Excellent supervisory, analytical and reasoning skills.

Physical:

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.